Frequently Asked Questions
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How far in advance should I place my cookie order?
ANSWER The sooner the better! My schedule books up really fast, so I’d recommend getting your order in as soon as possible even if you’re not sure about what sort of cookie designs you want.
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Do you offer nut-free, dairy-free, gluten-free or vegan options?
ANSWER Not at this time. House and Crafts Cookies is a Licensed Cottage Food Bakery, and all items are made in a home kitchen which may also process common food allergens.
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How do I place an order for custom cookies?
ANSWER Click on the ORDER REQUEST tab at the top of this page and complete the Custom Order Form. You will receive an email with my availability within 24 hours of form completion.
Orders placed less than 7 days from desired pick-up date will be charged a $20 rush fee.
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How does the design process work?
ANSWER You provide the details and inspiration pieces, and I’ll create one-of-a-kind cookies for you! The more room I have to let creativity flow- the better!
For reasons of artistic integrity, I will not copy designs created by other cookie decorators.
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Where do I pick-up my cookie order?
ANSWER Porch pick-up is located on the west side of Roswell, GA, near Leita Thompson Park. After your order has been approved, you will receive an email with payment instructions and pick-up time options.
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Do you offer delivery?
ANSWER Yes! Delivery to Metro Atlanta, North Fulton, and surround areas is available for an additional fee, which is calculated by mileage.
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When is payment due?
ANSWER For custom orders, payment is due within 72 hours of invoice receipt. Custom orders are not considered booked until payment is received in full.
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Do you offer refunds?
ANSWER Yes! You may cancel your cookie order, and receive a refund in full, up to 7 days prior to pick-up date. Orders cancelled with less than 7 days’ notice will receive a credit towards a future order. No refunds will be given for cookies that have already been made.
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Can I change my order after it's been booked?
ANSWER Adjustments to order quantity can be made at any time, but are subject to availability. Changes to cookie order colors, designs, etc. can be made up to 1 week before order pick-up.
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Can you ship cookies?
ANSWER Yes, if the cookies are to be shipped within the state of Georgia. Out of state shipping is not available at this time due to restrictions of the Georgia Cottage Food License.
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Can I freeze the cookies?
ANSWER Yes! You can freeze your cookies in an airtight container for up to 3 months. When you’re ready to consume the cookies, just take them out of the freezer and allow several hours to thaw. DO NOT open the container until cookies are completely thawed as condensation may ruin the cookies.
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What's the minimum quantity for a cookie order?
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Basic Tier: 2 dozen minimum (24 Cookies)
Detailed Tier: 2 dozen minimum (24 Cookies)
Elaborate Tier: 1 dozen minimum (12 Cookies)